At OpenService, I was the sole technical writer for five years. Occasionally I supervised a contract writer or two, but generally worked alone. I learned a lot during my tenure at OpenService. I was able to play in the lab and learn a fair amount about setting up and installing the software I was documenting. I took over the documentation for a product that once had 12 writers working on it, and then there was just me. I taught myself FrameScript to automate PDF and HTML-based help production so that instead of a manual, error-prone, multi-hour process, I could press a button and get all my output in an hour.
Monitoring Events with Security Threat Manager is intended for anyone using Security Threat Manager™ (STM) to monitor network and security events.
Administrators should be familiar with the following:
Operators should be familiar with the following:
This guide describes how to use the Active Alert, Historical Alert, and Reporting modes for STM, including instructions for SOC and NOC administrators to configure alert views and reports and for SOC and NOC operators to monitor events.
This manual is presented as a PDF for users to print if they require it.
This book was awarded an STC Boston Award of Merit in 2005.
Software Tools Used: Adobe FrameMaker 7.0, Adobe Acrobat 7, Adobe PhotoShop 6.0
This template is intended for every technical writer working for OpenService, Inc.
This is a living document that is both the template and style guide for OpenService.
Company confidential material has been removed, so page numbering is not sequential.
Software Tools Used: Adobe FrameMaker 6.0, 7.0, Adobe Acrobat 5, 7
This template is intended for every technical writer working for OpenService, Inc.
This is a sample WebWorks help template, based off of the OpenService FrameMaker template, which tests all the paragraph formats and how they transfrom from FrameMaker to WebWorks.
All OpenService online help was created by converting the FrameMaker manuals to WebWorks Help. These sample show how the style of the help pages.
Software Tools Used: Adobe FrameMaker 7.0, Quadralay WebWorks 2003