Resume

Information engineer with experience documenting Enterprise and SaaS software as well as creating tools and processes to deliver content in a continuous delivery environment. Strengths include the ability streamline and automate complicated transformation and delivery processes.

Tools

Authoring
DITA, Oxygen Author, Arbortext, Adobe FrameMaker, Quadralay ePublisher, Microsoft Word
Languages
PHP, Batch, XSLT, JavaScript, CSS. Experimented with Shell, Ruby, Python, Java
Graphics
Corel Draw, Inkscape, Captivate, Camtasia, Adobe PhotoShop, Adobe Illustrator
Other
Jenkins, Git, Rational Team Concert, Perforce, Jira

Experience

Casenet, LLCBedford, MA2018 – Present
IBMLittleton, MA2011 – 2018 Writing samples
Unica CorporationWaltham, MA2007-2010

Acquired by IBM

OpenService, Inc.Marlborough, MA2002 - 2007 Writing samples
Cisco Systems, Inc.Lowell, MA2000 - 2001

Education

Middlesex Community CollegeBedford, MA2002

Software Technical Writing Program

Bates College, B.A.Lewiston, ME1998

Major: East Asian Studies. Secondary Concentration: Japanese Language. Graduated Cum Laude (3.53/4.0 GPA)

Affiliations and Presentations

Society for Technical Communication (STC)Boston chapter
Presenter, Middlesex Community CollegeMarch 2017

Guest speaker at the Software Technical Writing Certificate program for a brief introduction to DITA. Presentation

Presenter, CIDM/DITA North AmericaApril 2013

"Multi-Dimensional, Multi-Release Version Control Management for DITA Collections"

Presenter, WebWorks RoundupNovember 2007

"Online Help from DITA Content"