Information designer with experience documenting Enterprise and SaaS software as well as creating tools and processes to deliver content in a continuous delivery environment. Strengths include the ability to streamline and automate complicated transformation and delivery processes.


DITA, Oxygen Author, WebWorks ePublisher, Adobe FrameMaker, Microsoft Word
XSLT, Batch scripting, CSS. Experimented with PHP, JavaScript, Shell scripting, Python, Java
Corel Draw, Inkscape, Snag-it, Captivate, Camtasia, Adobe PhotoShop, Adobe Illustrator
Jenkins, Git, DITA-OT, SQL, UNIX, JIRA, Confluence, REST APIs, and love trying new things


Casenet, LLCBedford, MA2018 – Present
Middlesex Community CollegeBedford, MA2019
IBMLittleton, MA2011 – 2018
Unica CorporationWaltham, MA2007-2010

Acquired by IBM

OpenService, Inc.Marlborough, MA2002 - 2007
Cisco Systems, Inc.Lowell, MA2000 - 2001


Middlesex Community CollegeBedford, MA2002

Software Technical Writing Program

Bates College, B.A.Lewiston, ME1998

Major: East Asian Studies. Secondary Concentration: Japanese Language. Graduated Cum Laude (3.53/4.0 GPA)

Affiliations and Presentations

Member of the OASIS DITA Technical Committee2018 - Present
Society for Technical Communication (STC)Boston chapter
Presenter, ConVExSeptember 2020

"Managing Too Many Versions in a Single Branch"

Instructor, Middlesex Community CollegeJanuary - May 2020

"Tools and Technologies for Technical Writers"

Presenter, Middlesex Community College2017 - 2019

Guest speaker at the Software Technical Writing Certificate program for a brief introduction to DITA. Presentation

Presenter, CIDM/DITA North AmericaApril 2013

"Multi-Dimensional, Multi-Release Version Control Management for DITA Collections"

Presenter, WebWorks RoundupNovember 2007

"Online Help from DITA Content"

Writing Samples